All Jobs

• The Level 2 focus is the daily management of the Remedy based ticketing system and incoming phone call support and extending to L3 by troubleshooting regular problems

• Additional responsibilities require notification/escalation and coordination of tickets across shifts boundaries.

• The Level 2 engineer extending to L3 support provides entry level troubleshooting for the Services being offered.

• He or She will have the responsibility of initializing engagements with Carriers/Telcos partners for circuit testing and setting up dispatches to resolve circuit issues.

• He will be responsible for setting up Vendor engagements for hardware/software dispatches.

• He will perform incoming phone support by providing initial problem determination and escalate to a Level 3 engineer when necessary.

• This position requires good Customer Service skills while working with internal and external customers.

• Also, he/she must have the ability to follow mandated Standard Operating Procedures, process flows, and network documentation.

• It is imperative this candidate effectively coordinates and communicates with customers, vendors and all levels of management.

* Design, develop, test, and maintain scalable web applications using C#, .NET 4.8, and .NET Core (8.0/10.0).

* Build and consume RESTful APIs and microservices.

* Write clean, reusable, and maintainable code following coding standards and best practices.

* Optimize application performance, identify bottlenecks, and implement performance improvements.

* Strong understanding of secure coding principles and industry best practices.

* Debug production issues and provide timely resolutions.

* Design and optimize SQL queries, stored procedures, and database objects.

* Implement caching strategies using Redis to improve application performance.

* Work with Git for source code management and participate in code reviews.

* Build and maintain CI/CD pipelines for automated build, testing, and deployment.

* Participate in Agile/Scrum ceremonies including sprint planning, daily stand-ups, and retrospectives.

* Create and maintain technical documentation.

- Responsible primarily for merchant acquiring solutions/products

- Understand Business Requirements from the Customers and create a functional documentation covering product solution that will be offered to the customer

- Requirement elicitation phase should encompass

> Understand the Business Requirements (implicit and explicit)

> Scope Planning

> Scope Definition

> Detail Scope and assumptions as well as constraints

> Detail out of scope requirements

> Release the scope document with stakeholders

> Review and Sign-off from stakeholders

- Product Enhancements

> Identify product enhancements opportunities

>drive the entire product enhancement project in line with Business

- Managing Product Demos & Presentation to the customers

- Providing inputs to Pre-Sales group for sending proposals, RFP responses

- Develop standard offerings considering long term view and competition

- Assess product feature gaps against competitive offerings and client expectations

- Closely working with engineering team for the required inputs on Proposed Solution, efforts etc

• Develop and maintain high-performance C, C++ applications for payment processing and transaction systems.

• Design and implement asynchronous network applications using Boost.Asio for real-time communication

• Build low-latency systems with focus on microsecond-level performance optimization

• Implement secure coding practices including input validation, encryption, authentication, and authorization mechanisms

• Conduct security-focused code reviews to identify and remediate vulnerabilities (buffer overflows, SQL injection, memory leaks.

1) Should be aware of complete SDLC

2) New Change Management and Defect Resolution

3) Production Support

4) Preparing documentations (Release Notes , Unit Test Plans )

• Design & Development: Architect, design, and develop scalable, secure, and high-performing applications using .NET Framework, .NET Core / .NET 6+, C#, Web API, and RESTful services.

• Solution Architecture: Translate business requirements into technical designs; apply appropriate design patterns (SOLID, DDD, CQRS, Repository, Factory, Dependency Injection, etc.) and architectural styles (Microservices & Clean Architecture).

• Database Engineering: Design, develop, and optimize complex database schemas, stored procedures, functions, and packages in Oracle or PostgreSQL.

• Performance Optimization: Perform query analysis using execution plans, identify bottlenecks, tune SQL/PL-SQL queries, optimize indexes, partitioning strategies, and improve overall database and application performance.

• API Development: Build and maintain secure, versioned, and well-documented REST APIs (Swagger/OpenAPI) following industry best practices for authentication, authorization (OAuth2, JWT), and rate limiting.

• Quality Assurance: Write unit tests, integration tests (xUnit/NUnit/MSTest), and drive test automation and TDD adoption.

• Continuous Improvement: Stay updated with emerging technologies, evaluate tools/frameworks, and drive continuous improvement in engineering practices.