Software Engineering
Network Engineer -L2
Job ID: #
• The Level 2 focus is the daily management of the Remedy based ticketing system and incoming phone call support and extending to L3 by troubleshooting regular problems
• Additional responsibilities require notification/escalation and coordination of tickets across shifts boundaries.
• The Level 2 engineer extending to L3 support provides entry level troubleshooting for the Services being offered.
• He or She will have the responsibility of initializing engagements with Carriers/Telcos partners for circuit testing and setting up dispatches to resolve circuit issues.
• He will be responsible for setting up Vendor engagements for hardware/software dispatches.
• He will perform incoming phone support by providing initial problem determination and escalate to a Level 3 engineer when necessary.
• This position requires good Customer Service skills while working with internal and external customers.
• Also, he/she must have the ability to follow mandated Standard Operating Procedures, process flows, and network documentation.
• It is imperative this candidate effectively coordinates and communicates with customers, vendors and all levels of management.
Company:
Location:
Mumbai, Maharashtra
Company Size:
Job Type:
Network Engineer - L2
Date:
27 Jul 2026
Requirements
Desired Profile:
• Network setup and Configuration of Networking Devices (Cisco/Juniper Routers, Cisco/Juniper Switches, Palo Alto/FortiGate Firewalls, F5 Load balancers).
• Network Maintenance /Troubleshooting of WAN Links and consulting with clients.
• Working knowledge of configuration/troubleshooting on routing protocols and switching. Knowledge of Firewalls and handling activities in Firewall will be added advantage, good knowledge on MPLS/P2P links.
• Monitoring access network and core network.
• Detailed understanding of OSI layer model, TCP/IP protocols, subnetting, Working knowledge on NMS (Network Management System)
• The ability to follow mandated Standard Operating Procedures, process flows, and fault management is a must.
• Good English verbal and written communication skills
Qualification & Certification:-
• CCNA (Cisco Certified Network Associate) certification is preferred
• Preferred Minimum Education:
A Bachelor’s degree (B.E) is preferred with minimum of 3 - 4 years of experience, if not a science graduate, then 4 - 5 years of experience.